Shop Policies

Stoned Shop Policies:

Processing Time:

the time I need to prepare an order varies. I cannot guarantee delivery times, as I am a one woman owned small business & have no control over the mail system.

Items are created for you by hand as you order them. nearly all items being released currently are pre-order, to be hand created for you. due to an overwhelmingly positive response recently, orders will take about 3-4 weeks to be created & packaged to be mailed. once mailed you will receive an email with tracking info. your patience is so appreciated ♡

Shipping:

Shipping time varies based on location & method selected. All items are shipped out of New York State, USA.
I happily accept international orders, shipping rates will vary based on location. *
(*buyer is responsible for any additional import fees & risk of loss in transit- sadly I cannot control the international shipping process - please be patient as orders often take 1-2 months in transit.)
I'll do my best to meet shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, and other external factors that I cannot control.

*if an order is undeliverable / returned to sender because the address provided by the customer is incorrect, the customer is responsible for the cost of purchasing another shipping label with the correct information to resend the package. *

Payment Options:

Payments accepted include MasterCard, Visa, Discover, AmEx, AmazonPay, Venmo, PayPal, GooglePay, ApplePay, or ShopifyPay.
Shopify keeps your payment information secure. Credit Card information is encrypted upon processing.

Returns, Cancellations, Exchanges:

Since I create by hand as you order, I do not accept cancellations, returns or exchanges. I do my best to ensure each item is carefully hand crafted to your order specificities. If you have any issue with an order please contact me directly.

If you have any issues with sizing, please contact me & i'll try to work something out for you. Rings cannot be resized.

Repairs:

I stand behind my work. If with proper care a piece becomes damaged or overly worn, don't hesitate to contact me. I will happily make any adjustments or repairs necessary. Simply ship the item back to me & I will repair it free of charge.

Questions or Concerns?

If you have any questions please do not hesitate to ask! I'm happy to discuss any concerns you may have, or any questions or advice about crystals!
The most direct way to reach is by sending an Instagram or Facebook message to @stonedbymichelina or by emailing stonedbymichelina@gmail.com

Last Updated *11.7.22*
*shop policies may change at any time