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Shop Policies

Stoned Shop Policies:

Processing Time:
The time I need to prepare an order for shipping varies. Most items are created for you by hand as you order them. please allow a week or two for creation, processing, & packaging up your order with love! 
Shipping: 

Shipping time varies based on location & method selected. All items are shipped out of New York State, USA. 
I happily accept international orders, shipping rates will vary based on location. *
(*buyer is responsible for any additional import fees.) 
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, and other external factors. 

Payment Options: 

Payments accepted include MasterCard, Visa, Discover, AmEx, AmazonPay, Venmo, PayPal,  GooglePay, ApplePay, or ShopifyPay.
Shopify keeps your payment information secure. Credit Card information is encrypted upon processing.  

Returns, Cancellations, Exchanges: 
Since I create by hand as you order, I do not accept cancellations, returns or exchanges. I do my best to ensure each item is carefully hand crafted to your order specificities. If you have any issue with an order please contact me directly. 
If you have any issues with sizing, please contact me & i'll try to work something out for you. Rings cannot be resized. 
    Repairs: 
    I stand behind my work. If with proper care a piece becomes damaged or overly worn, don't hesitate to contact me. I will happily make any adjustments or repairs necessary. Simply ship the item back to me & I will repair it free of charge. 
    Questions or Concerns?

    If you have any questions please do not hesitate to ask! I'm happy to discuss any concerns you may have, or any questions or advice about crystals!
    The most direct way to reach is by sending an Instagram or Facebook message to @stonedbymichelina or by emailing stonedbymichelina@gmail.com

     


    Last Updated *2.10.20*
    *shop policies may change at any time